• (the “Site”) is owned by Independent Newspapers Ireland Limited (“INM”) for the purposes of distributing tickets for INM events. The website is operated by Oshi Software Limited (“Oshi”) on behalf of INM.
  • This Privacy Statement together with the Cookie PolicyTerms & Conditions of use of the Site provides guidance and information to users/visitors of our Website regarding the processing of personal data by
  • The documents referred to in the Privacy Statement and Terms and Conditions set out the basis on which any personal data we collect from you or that you provide to us (“data”) in connection with the Site will be processed by us. Please read this Privacy Statement carefully to understand our treatment and use of data.
  • The Privacy Statement applies to the operations of this Site (hereinafter “”, “us“, “we” or “our“). For the purposes of this agreement, “” shall mean Independent News & Media plus any Subsidiaries thereof and “Subsidiaries” has the meaning given to it by section 7 of the Companies Act 2014.
  • We are fully committed to protecting and respecting your privacy.
  • It is the intention of this Privacy Statement to explain to you the information practices of in relation to the information we collect from you and other users.
  • In this Privacy Statement, references to “you” means the person whose personal information we collect, use and process.
  • We will use your data only for the purposes and in the manner set forth below, which describes the steps we take to ensure the processing of your data is in compliance with the Data Protection Acts 1988 and 2003 (as amended) and any subsequent data protection and privacy legislation, European Union Law including Regulation (EU) 2016/679, known as the General Data Protection Regulation or GDPR and any subsequent amendments (collectively referred to as “Data Protection Legislation”).


  • For the purposes of the Data Protection Legislation, the Data Controller of the Site is Independent Newspapers Ireland Limited, a private company limited by shares and registered in Ireland (Registered Number 153066) and having its registered office address at Independent Newspapers Ireland Limited, Independent House, 27-32 Talbot Street, Dublin 1, Ireland.
  • When you register to attend a specific third-party event via the Site, the event organiser is the Data Controller for the purposes of Data Protection Legislation for that specific event. You should contact the relevant event organiser directly for all data protection queries relating to the event. Contact details are provided for each even organiser on the ticket sales page.


  • The contact details of the INM Data Protection officer are as follows:
  • Email Address:
  • Address: INM Data Protection Office, INM, 27-32 Talbot St, Dublin 1, Ireland


  • This Privacy Statement applies to data that we collect, use and otherwise process about you in connection with your use of our Website. The data we process will depend on how you use our Website.


  • By using this Site and by disclosing your data to us, you consent to the collection, storage, processing, use and disclosure of your data by us as described in this Privacy Statement. If you do not agree with or are not comfortable with any aspect of this Privacy Statement, your only remedy is to discontinue using our Site. We reserve the right to modify this Privacy Statement at any time. Your continued use of any part of our Site following notification or posting of such changes will constitute your acceptance of those changes.


  • When you visit or use the Site in any way, we may collect and process different types of information about you.
  • We have set out below the different types of data that we collect. Please note that if you do not provide us with your contact information we will not be able to provide you with any information you request.
  • We collect personal information, such as your name and address etc. when you complete the various screens needed to place an order or when you contact us with a support query. The details you enter are used to carry out the requested operation, such as ordering tickets and registering your participation in an event or to facilitate a support request.
  • We use this personal information to support the ticket ordering process. We may also use your personal contact details to get in touch with you (by email, telephone or by post) if necessary, in relation to orders you may have placed.
  • We collect technical information including your Internet Protocol (IP) address, browser type and version, operating system and device type. This may be used in an anonymous manner and helps us optimize the site for our users.
  • When you sign up or register for one of our services we will track and store information about you in order to provide that service. For example, we will store your email address if you sign up for newsletters in order to deliver those newsletters.


  • Your data is stored and may be transferred within the European Economic Area (EEA).


  • We may use your data that we hold to:
    • register you to attend selected events with third-party event organisers
    • provide you with information about your registration or accounts;
    • enable you to login to the site, using your email address, username and the password that you have chosen.
    • ensure that content from our Site is presented in the most effective, responsive and compatible manner for you and for your computer or device;
    • respond to your requests for information and other communication or correspondence you may submit to us;
    • improve the services that we provide to you;
    • provide you with information or services that you request from us;
    • carry out statistical analysis and market research;
    • allow you to participate in interactive features of our Site when you choose to do so;
    • investigate any improper use of our services or the network;
    • carry out activities necessary to the running of the Site, including systems testing, network monitoring, staff training and quality control; and
    • notify you about changes to our Site, services or policies.


  • We consider your data to be private and confidential. Your personal data will only be used for services you have opted into or for the purposes set out in this Privacy Statement.
  • Since the Site sells tickets on behalf of independent event organisers, we share elements of your personal details with the organiser of the event for which you have registered. This is done to ensure your registration for the selected event can be completed effectively with the event organiser and the event organiser can contact you directly in relation to the management of the event. The event organiser will be the “Data Controller” for this event. They may have their own privacy notices, separate from this privacy notice, which you should review.
  • We may access and/or disclose your data if required to do so by law or in good faith and belief that such action is necessary to (a) conform with the law or comply with legal process served on us; (b) protect and defend our rights or property including, without limitation the security and integrity of our network and systems; or (c) act under exigent circumstances to protect the personal safety of users of our services or members of the public.


We use third-party service providers who work for us in the provision of our services. In providing the services, your data will, where applicable, be processed by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your data. We will have written contracts with them which provide assurances regarding the protections that they will give to your data and their compliance with our data security standards and international transfer restrictions.


In certain circumstances, we may share and/or are obliged to share your data with third parties for the purposes described above and in accordance with Data Protection Legislation.

These third parties include:

  • regulatory authorities;
  • financial institutions;
  • revenue who, under the Standard for Automatic Exchange of Financial Account Information in Tax Matters (Common Reporting Standard) may share information with the tax authorities of other countries police, public prosecutors;
  • auditors;
  • relevant industry bodies;
  • external professional advisors; and
  • others, where it is permitted by law, or where we have your consent.
  • These organisations will also use your Data as a “Data Controller” – they will have their own privacy notices which you should read, and they have their own responsibilities to comply with applicable Data Protection Legislation.


  • We keep your personal data for as long as it is necessary to do so to fulfil the purposes for which it was collected as described above. The criteria we use to determine data retention periods for personal data includes the following:
  • Retention in case of queries; we will retain it for a reasonable period after the relationship between us has ceased; and
  • Retention in accordance with legal and regulatory requirements.
  • If you would like further information about our data retention practices, please contact our data protection officer (see the “Contact Us” section below).


  • Our Site contains links to and from other websites and web platforms. In addition, third parties websites may also provide links to the Site. If you follow a link to any of those websites or web platforms, please note that those websites and web platforms have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.
  • We do not accept, and we disclaim, any responsibility for the privacy policies and information protection practices of any third party website (whether or not such website is linked on or to the Site). These links are provided to you for convenience purposes only, and you access them at your own risk. It is your responsibility to check the third party website’s privacy statement before you submit any personal data to their websites.


  • We endeavour to use appropriate technical and physical security measures to protect your personal data which is transmitted, stored or otherwise processed by us, from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access. Our service providers are also selected carefully and required to use appropriate protective measures.
  • As effective as modern security practices are, no physical or electronic security system is entirely secure. The transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your data transmitted to our Site. Any transmission of data is at your own risk. Once we receive your data, we will use appropriate security measures to seek to prevent unauthorised access. We will continue to revise policies and implement additional security features as new technologies become available.
  • In the event that there is an interception or unauthorised access to your personal data, we will not be liable or responsible for any resulting misuse of your personal information.


You may have various rights under Data Protection Legislation. However, in certain circumstances, these rights may be restricted. In particular, your rights may be restricted where this is necessary: (i) for the prevention, detection, investigation and prosecution of criminal offences, and/or (ii) in contemplation of or for the establishment, exercise or defence of a legal claim or legal proceedings (whether before a court, tribunal, statutory body or an administrative or out-of-court procedure).

Article 23 of the General Data Protection Regulation, [which is transposed into Irish law by section 54 of the Data Protection Bill 2018], sets out the circumstances in which your rights may be restricted.

  • Subject to the above, your rights under Data Protection Legislation may include (as relevant):

Your right

What does it mean?

How do I execute this right?

Conditions to exercise?


Right of access

Subject to certain conditions, you are entitled to have access to your personal data which we hold (this is more commonly known as submitting a “data subject access request”).

Requests for such information should be made in writing to to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland. If possible, you should specify the type of information you would like to see to ensure that our disclosure is meeting your expectations.

We must be able to verify your identity. Your request may not affect the rights and freedoms of others, e.g. privacy and confidentiality rights of other individuals and/or businesses.


Right of data portability

Subject to certain conditions, you are entitled to receive the data which you have provided to us and which is processed by us by automated means, in a commonly-used machine readable format.

Requests for such information should be made in writing to to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland. If possible, you should specify the type of information you would like to see to ensure that our disclosure is meeting your expectations.

The GDPR does not establish a general right to data portability. This right only applies if the processing is based on your consent or on our contract with you and when the processing is carried out by automated means (e.g. not for paper records). It affects only personal data that was “provided” by you. Therefore, it does not, as a rule, apply to personal data that was created by the INM or supplied to the INM by any other individual and/or business.

Rights in relation to inaccurate personal or incomplete data

You may challenge the accuracy or completeness of personal data which we process about you. If it is found that personal data is inaccurate, you are entitled to have the inaccurate data removed, corrected or completed, as appropriate.

We encourage you to notify us of any changes regarding your personal data as soon as they occur, including changes to your contact details.

Please always check first whether self-help tools are available.

Requests for such information should be made in writing to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland.

This right only applies to your own personal data. When exercising this right, please be as specific as possible.

Right to object to or restrict our data processing

Subject to certain conditions, you have the right to object to or ask us to restrict the processing of your personal data.

Requests for such information should be made in writing to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland.

This right applies only if the processing of your personal data is necessary for the performance of a task carried out in the public interest (see “basis of processing” above). Objections must be based on grounds relating to your particular situation. They must not be generic so that we can demonstrate that there are still lawful grounds for us to process your personal data.

Right to have personal data erased

Subject to certain conditions, you are entitled, on certain grounds, to have your personal data erased (also known as the “right to be forgotten”), e.g. where you think that the information we are processing is inaccurate, or the processing is unlawful.

Requests for such information should be made in writing to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland.

There are various lawful reasons why we may not be in a position to erase your personal data. This may apply (i) where we have to comply with a legal obligation, (ii) in case of bringing legal proceedings or defending legal proceedings, or (iii) where retention periods apply by law or under the INM’s internal data retention policies.

Right to withdrawal

You have the right to withdraw your consent to any processing for which you have previously given that consent.

Requests for such information should be made in writing to Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1, Ireland.

If you withdraw your consent, this will only take effect for the future.



  • In the event that you wish to make a complaint about how your personal data is being processed by, or how your complaint has been handled, you have the right to lodge a complaint directly to the Data Protection Officer by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1 Ireland.
  • If you wish to make a complaint about how your personal data is being processed by an event organiser, please contact the event organiser directly.


  • If you are unhappy about any aspect of the way we collect, share or use your personal data, please let us know using the contact details below.
  • You also have a right to complain to the Office of the Data Protection Commissioner at Canal House, Station Road, Portarlington, Co. Laois by telephone at 1890 25 2231 and/or by email to


  • We reserve the right to change this Privacy Statement at any time in our sole discretion. If we make changes to this Privacy Statement they will be posted on the Site so that you are always are of what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our website after we post any such changes, you accept and agree to this Privacy Statement as modified.


  • In the event you have any Questions, comments and requests about the information set out in this Privacy Statement, please contact us by email and/or by post to INM Data Controller, INM, 27-32 Talbot St, Dublin 1 Ireland.